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Go to the shopABOUT SHIPPING
We endeavor to ensure you receive the freshest product in the best condition whether your order is going to Florida or right here in Idaho. We ship 2-3 day orders Monday through Thursday. If any item ordered is unavailable, seasonal, or in-store pickup only, we will contact you with our replacement suggestions.
Please allow 24 to 48 hours for order processing as our chocolates are handmade and packaged daily
We strongly suggest choosing expedited shipping if your order is shipping to a warm climate.
We Do Not Guarantee Delivery Date And Time
Because there are some forces of nature that are out of our hands, we cannot guarantee delivery times or any other damages in transit once your order is out for delivery. We can, however, guarantee your order will ship on time, freshly dipped and in good condition from our facility according to our shipping schedule above!
Limited Supply Of Dark Chocolate
The current worldwide supply-chain delays have affected our access to the international gourmet ingredients for our Dark Chocolate. We have a limited supply of Dark Chocolates in stock. Our luxurious Milk Chocolates will be substituted if Dark Chocolates are not available until the issue has been resolved. Please be patient while we work to solve this supply issue as soon as possible. Thank you!
COVID-19 Shipment Delays
Because there are some forces of nature that are out of our hands, we cannot guarantee delivery times or any potential damages in transit once your order is out for delivery. Due to the COVID-19 pandemic, FedEx and USPS are experiencing shipping delays of up to two days beyond previous shipping estimations. We can, however, guarantee your order will ship on time, freshly dipped and in good condition from our facility in accordance to our shipping schedule above!
Holiday Deliveries
Deliveries during any Holiday are based on the FedEx and USPS business hours. If you have any questions, please call customer service at 208-356-3000.
Your Chocolate Shipment May Need Ice Packs!
Because chocolate can be quite temperamental to ship, ice packs are required April through September for a nominal fee. Orders requiring ice packs will be shipped in an insulated shipping box and "Icebox" will be displayed with the provided shipping rate. Ice packs are also required throughout the year for warmer destinations depending on the time of the year and based upon local climate averages. This will be automatically factored into your shipping costs for your convenience.
Tracking Your Order
When your order ships, you will receive an email which includes your tracking number. If you have trouble tracking your order, please give us a call at 208-356-3000.
Other Helpful Tidbits About Shipping
Please double-check shipping addresses(es) before submitting your order. Florence's Exquisite Chocolates cannot be responsible for orders delayed or returned due to incorrect or undeliverable addresses provided by the customer.
We realize that you may want to send a gift as a surprise. However, in order to prevent delays, we recommend you notify the recipient of the shipment prior to arrival. Also, we encourage you to include a gift note at checkout (for no additional fee) so that your recipient knows to thank you. If you notice an error on your order, please notify us by calling 208-356-3000 as soon as possible. We will make every effort to fix the error before your order is shipped.
Questions And Concerns
We at Florence's Exquisite Chocolates appreciate your business and strive to uphold the highest standards. Any questions or concerns may be addressed by calling our customer service at 208-356-3000. Thank you for your business and enjoy!